ARECH Services Support, Technical Assitance, Warranty & Guarantee

ARECH Services Support is something that we take seriously for all our clients, we cover the LED panel from the edge to edge, the pixel to pixel, and we offer lifetime service for our products, followed by Full Assistance and Services.

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Technical Assistance from ARECH Services

Support ARECH Services meaning and offers?

Assistance is the act of helping our client to complete the LED projects (including video wall installation, setup or operating, etc.). ARECH support is here to help you anytime. Learn more about our popular products, when you choose ARECH products, you have a lifetime service with the products delivered by ARECH.

ARECH Services Support mainly cover 3 aspects as below:

  • Pre-sales Support
  • Sales Support
  • After-sales support

ARECH Services team support is here to help you and provide all the information that you need for the best product solution, and service. Learn more about our team and ARECH Products.

We believe that the best cooperation built on a foundation of trust. ARECH Services assistance and support provide lifetime service for all the product delivered from us. We try to improve and adapt to the new technology of LED display Products, and keep providing the advanced products to our clients.

ARECH Services Support for all our products Warranty

ARECH LED displays are renowned for their exceptional quality and performance, backed by a comprehensive guarantee assistance program that ensures customer satisfaction and peace of mind. With a commitment to excellence, ARECH Assistance provides robust support for all its LED display products, catering to a diverse range of applications, from advertising and event displays to indoor and outdoor installations.

When customers invest in ARECH LED displays, they are not just purchasing a product; they are entering into a partnership that prioritizes reliability and service. The guarantee assistance covers various aspects, including defects in materials and workmanship, ensuring that customers receive a product that meets their expectations. In the event of any issues, ARECH Assistance have dedicated support team is readily available to provide troubleshooting, repairs, and replacement components, minimizing downtime and maximizing the display’s functionality.

Additionally, ARECH Assistance team offers extensive resources, including user manuals, installation guides, and online tutorials, making it easy for customers to set up and maintain their displays. The company’s commitment to innovation means that customers benefit from the latest advancements in LED technology, ensuring they stay ahead in a competitive market.

ARECH’s guarantee assistance is designed to foster long-term relationships with clients, reinforcing the brand’s reputation for quality and service. By choosing ARECH LED displays, customers can rest assured that they have the backing of a reliable partner dedicated to their success. See the Warranty Policy.

The types of Assistance guarantees by ARECH Services

There are two types of service guarantees: specific and unconditional guarantees. Specific guarantees promise superior performance on specific attributes (price, delivery etc.), while unconditional guarantees promise the good performance on all aspects of service.

See the assistance details!
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ARECH Services WARRANTY!

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Who is covered by ARECH Warranty Guarantee Policy?

This ARECH Guarantee Policy is granted to end users owning ARECH products only!
This Warranty Policy document supplements the ARECH Terms and Conditions of Sale, in case of any contradiction or inconsistency, the latter will prevail.

What assurance is covered by ARECH Guarantee Policy?

ARECH Services Guarantee policy cover all the products, when delivered in new condition, in the original packaging, sold directly, and used in normal conditions, are free from any defects in manufacturing, materials, and workmanship.

The ARECH Guarantee shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled technical personnel certified by ARECH.

The ARECH Guarantee shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.

ARECH Guarantee starts on the shipment date of products. If ARECH is responsible for onsite acceptance, the warranty starts when a product is taken into use.

  • The warranty period: 3 years warranty for Cree LED’s
  • The warranty period: 2 years warranty for Nationstar gold-wire LED’s
See the warranty details!

ARECH Services SUPPORT!

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Support Service Policy contact and program

  • Working hours (Monday-Friday) 08:30-12:00, 13:30-18:00
  • Online response time: 24 hours service response
  • Technical service phone: +86 755 2319 1723 (Working hours: 08:30-22:00)
  • Technical service email: technical@arechtech.com
  • WeChat: 131358057268
  • WhatsApp: 13158057268

Technical contacts should have, at a minimum, ARECH’s introductory product training, to ensure that they are knowledgeable about the ARECH Software and hardware, and its operating environment in order to help resolve system issues and to assist with ARECH Services in analyzing and resolving support problems.

It is very important to us that we get things right. Our Customer Support Service Policy has been established to be reflective of our shared values. These values set forth basic principles for working with our customers, and include INTEGRITY, EMPATHY, CUSTOMER CARE, PASSION, and TEAMWORK.

See the support details!

Partners and Brands from ARECH Services and products

Components give us to our products stability!

Firstly, ARECH is a professional manufacturer, our main focus is quality, all our incoming raw material of LED display products are mostly from the first-level suppliers. After that, we design and implement the effective process to make LED visual displays.

Secondly, for producing and delivering good quality products, we work with the top-level brand’s suppliers on the market. ARECH Services have a long-term partners for key components, therefore we have steady progress to produce good quality products.

Thirdly, we work with our main suppliers based on long-term cooperation, and they belong to the top level on the market, we keep using the main components from the best quality level. It is vital for us to have quality control of material to ensure the quality products to our clients.

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What kind of components Partners and Brands use in production?

To build the final products, ARECH cooperates with the most famous and popular trademark Partners and Brands for the main component as:

  • LED Chip
  • Controller
  • Power supply
  • Metal structure

Our partners brands are mostly the famous names, such as Nichia, Cree, Nationstar for LEDs, and Brompton, Novastar, Colorlight for Controllers, Meanwell, Delta, Greatwall for power suppliers. We work with the top level brands for main material of our indoor and outdoor LED displays.

Therefore, that is why we ensure the stable quality LED display products delivered to our clients and we can offer ARECH Services.

Those ARECH Partners and Brands ensure the quality control of materials and parts for producing high quality LED displays, this is the fundamental purpose of cooperating with brand partners. In one word, ARECH LED Display products were delivered to clients, all made by the top-level components from those brand partners cooperating with us.

Important note, using the top level materials from our brand partners, it is a good way of avoiding problems and reducing defective rate in manufactured products, consequently, we gain reputation consistently with delivering reliable products to customers.

With ARECH Partners and Brands, no matter what kind of applications, like: shopping malls, storefront window displays, chain stores, airports, train stations, transportation hubs, institutions, exhibitions, conference, museums, theaters, events, architectures, we have the good LED display product solution for you.

If you want to make an impactful image about your brand, you may trust ARECH LED display technology to get you noticed.

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  • Office & Factory Address:
    • 5&6F, BLK 8, Huihao Industrial Park, No. 61 Jinan Road, Guangming District, Shenzhen, China, ZIP Code: 518106
  • Business Address:
    • 2F BLG1, Xintaiyang Industrial Park, NO. 114 Zhulongtian Road, Shiyan Street, Baoan District, Shenzhen, China, ZIP Code: 518000

- ARECH Technology - "Where Art Meets Technology!"

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@ 2025 ARECH Technology. All right reserved.

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ARECH Assistance Support

In the rapidly evolving world of display technology, LED displays have emerged as a popular choice for a wide range of applications, including advertising, entertainment, sports, and corporate communications. Among the many manufacturers in this space, ARECH has established itself as a leading provider of high-quality LED display solutions.

However, the value of a product is not solely defined by its specifications; the level of customer support and assistance provided to users plays a critical role in ensuring satisfaction and effective utilization. This article explores the various aspects of ARECH’s LED display assistance support, highlighting its significance and the benefits it offers to customers.

Comprehensive Customer ARECH Assistance Support

ARECH’s commitment to customer satisfaction is reflected in its comprehensive support framework, which encompasses pre-sales, installation, maintenance, and post-sales services. This holistic approach ensures that customers receive the necessary guidance and assistance at every stage of their LED display journey.

Pre-Sales Consultation: Understanding that each customer has unique needs, ARECH offers pre-sales consultations to help clients choose the right LED display solution. This includes assessing the intended application, environmental conditions, and budget constraints. Their knowledgeable sales team is equipped to provide recommendations on display size, pixel pitch, resolution, and additional features that align with the customer’s objectives.
Installation Support: Once a purchase is made, ARECH provides expert installation support to ensure that the LED displays are set up correctly and efficiently. This may involve on-site assistance or remote guidance through video calls. ARECH’s technicians are trained to handle various installation scenarios, ensuring that the displays are securely mounted and properly configured for optimal performance.
Technical Assistance: Technical issues can arise at any time, and ARECH understands the importance of timely resolution. The company offers a dedicated technical support team that is available to troubleshoot problems, provide solutions, and answer any queries related to the LED displays. This support can be accessed through multiple channels, including phone, email, and live chat, ensuring that customers can reach out for help whenever they need it.

Maintenance Services by ARECH Assistance

To prolong the life of LED displays and maintain their performance, ARECH emphasizes the importance of regular maintenance. The company provides maintenance services that include routine checks, cleaning, and software updates. These proactive measures help prevent potential issues and ensure that the displays continue to operate at peak efficiency.

Routine Check-ups: ARECH recommends regular inspections of the LED displays to identify and address any wear and tear before they escalate into major problems. This includes checking for pixel failures, ensuring proper brightness levels, and verifying that all components are functioning correctly.
Software Updates: As technology advances, software updates become essential to improving functionality and security. ARECH keeps customers informed about the latest software releases and assists with the installation of updates to ensure that the displays benefit from new features and enhancements.

ARECH Assistance training and resources

To empower customers to make the most of their LED displays, ARECH offers training sessions and a wealth of online resources. These resources include user manuals, installation guides, and troubleshooting tips, all designed to enhance the user experience.

Training Programs: ARECH conducts training programs for clients who wish to familiarize themselves with their LED displays. These sessions cover topics such as content management, display operation, and troubleshooting, ensuring that users feel confident in managing their displays.
Online Resources: In addition to live training, ARECH provides a comprehensive online knowledge base that includes FAQs, video tutorials, and articles. This repository of information allows customers to find answers to common questions and learn best practices at their convenience.

Customer Feedback and Continuous Improvement

ARECH values customer feedback and actively seeks input to improve its products and services. By incorporating user suggestions and addressing concerns, the company demonstrates its commitment to continuous improvement and customer satisfaction.

Conclusion

In an industry where technology is constantly evolving, the support provided by manufacturers like ARECH LED Display is crucial for maximizing the value of LED display solutions. From pre-sales consultations to technical assistance, maintenance services, and training resources, ARECH’s comprehensive support framework ensures that customers receive the help they need throughout their LED display journey. By prioritizing customer satisfaction and leveraging feedback for improvement, ARECH positions itself as a trusted partner in the world of LED display technology.

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What are the types of service guarantees?

There are two types of service guarantees: specific and unconditional guarantees. Specific guarantees promise superior performance on specific attributes (price, delivery etc.), while unconditional guarantees promise the good performance on all aspects of service.

What assurance is not covered by ARECH Guarantee Policy?

The ARECH Guarantee does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, power supplies, etc.).

The warranty does not cover defects resulting from improper use, failure to follow operating instructions as mentioned in the technical documentation.

This ARECH Guarantee does not cover defects resulting from accidents, unauthorized alteration, or modification of the original condition. Or product being connected to or used in combination with other equipment, products, or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges…).

In no event shall ARECH be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause. Please contact us for any other guarantee policy.

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What we will do about ARECH Guarantee Policy?

ARECH will be responsible for repairing any defective parts under warranty and returning the repaired ones to the client. We also provide some free accessories such as a power supply, modules, and control card to facilitate maintenance.

What will not do for ARECH Warranty Guarantee Policy?

Pay shipping, insurance, or transportation charges, or pay any import fees, duties, and taxes.

ARECH Warranty Guarantee Policy responsibility:

ARECH Assurance about Guarantee Policy is something that we take seriously for all our clients, we offer lifetime service for our products, followed by Full Assistance and Services.

  • We can provide effective service according to a mutual agreement if there is a problem with your LED Display which is not bought from us.
  • After the warranty period, we will still provide life-long maintenance and only charge for material costs and labor costs.
  • We ensure to all our clients Guarantee all the terms, quality and satisfaction performance for all our products, we have the higher level for LED Display market.
  • We try to improve and adapt to the new technology and come with new ideas to be on top level all the time.
  • ARECH assurance is not just what we take and write on paper!

ARECH Guarantee Policy terms and definition

Warranty, is often confused with the term guarantee, which implies a commitment given by the seller concerning the product quality. The main difference between warranty and guarantee is that while the former is written, the latter is implied.

Definition of Guarantee

The guarantee is defined as the promise for the after-sales performance of the product or service. It expresses that the manufacturer has given promise regarding the content, quality or performance of the product and in case, the obligation is not fulfilled then the manufacturer will replace or repair the product or the money paid as consideration will be refunded. Although, it is valid up to a fixed time only. Guarantee adds to the rights of the consumer.

In the contract of guarantee, there are three parties, i.e. surety, the principal debtor, creditor where the manufacturer acts as a surety, if the performance of the product is below average.

Definition of Warranty

Warranty is defined as an assurance given by the manufacturer or seller to the buyer that the specified facts about the product are true. It is a collateral condition to the main objective of the contract. It specifies that the particular product is up to the standard, i.e. quality, fitness and performance. It applies to tangible objects like machines, electronic equipment etc.

In case if the product does not satisfy the set standards, then the manufacturer will repair it or replace its defective part, or it will be completely replaced. There are two types of warranty, i.e. express or implied.

Specific guarantees promise superior performance on specific attributes (price, delivery etc.), while unconditional guarantees promise the good performance on all aspects of service.

Distinction between specific guarantees and unconditional guarantees

The distinction between specific guarantees and unconditional guarantees is essential in understanding how businesses can build trust and credibility with their customers, as well as how they can differentiate their service offerings.

Specific Guarantees Definition: Specific guarantees focus on particular attributes of a product or service, promising superior performance in those areas. These guarantees are often measurable and can be clearly defined. EXAMPLE:

  • Price Guarantee: A store might offer a price match guarantee, promising to match a competitor’s lower price on identical items.
  • Delivery Guarantee: An online retailer may guarantee that orders will arrive within a specific time-frame, such as “next-day delivery” or “same-day delivery.”
  • Quality Guarantee: A manufacturer may guarantee that a product will be free from defects for a certain period of time or that it will perform up to certain specifications.
  • Benefits:
    • Clarity: Customers know exactly what to expect, which can make decision-making easier.
    • Targeted Marketing: Businesses can highlight their strengths in specific areas to attract certain customer segments.
    • Risk Mitigation: Addressing specific concerns can reduce perceived risk, encouraging customers to make a purchase.
  • Drawbacks:
    • Limited Scope: While specific guarantees can address particular concerns, they may leave other aspects of service unaddressed.
    • Potential for Disappointment: If the specific guarantee is not met, customers may feel let down, even if other aspects of service were satisfactory.

Unconditional Guarantees Definition: Unconditional guarantees provide a broader promise of good performance across all aspects of service, without limitations or conditions. They aim to ensure overall customer satisfaction. EXAMPLE:

  • Satisfaction Guarantee: A company might promise that if a customer is not satisfied with their purchase for any reason, they can return it for a full refund.
  • Lifetime Guarantee: Some products come with a lifetime warranty, promising replacement or repair regardless of the circumstances, as long as the product is used as intended.
  • Benefits:
    • Comprehensive Assurance: Customers feel secure knowing that they are protected on all fronts, which can enhance overall satisfaction.
    • Trust Building: Unconditional guarantees can build a strong relationship of trust between the company and its customers, as it shows confidence in the overall quality of the product or service.
    • Customer Loyalty: When customers feel fully supported, they are more likely to return and recommend the service or product to others.
  • Drawbacks:
    • Higher Risk for Businesses: Offering unconditional guarantees can lead to increased return rates or claims, which may impact profitability.
    • Potential for Abuse: Some customers may take advantage of the system, leading to losses for the business.

 

Conclusion: Both specific and unconditional guarantees serve important roles in customer service and marketing strategies. Businesses must carefully consider their target audience, market positioning, and operational capabilities when deciding which type of guarantee to implement.

By balancing the two types of guarantees, companies can effectively manage customer expectations, enhance satisfaction, and foster loyalty.

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ARECH Support Policy

Our commitment to high standards is reinforced in this Customer Support Service Code of Conduct. Customer Support Service is really about interaction and communication. It goes far beyond the technical aspects of product or service offerings. The real differentiator is communication and interaction. If we want our customers and suppliers, to be able to trust us, confident that our decisions and procedures are ethical and beyond reproach.

This code provides clear direction on the conduct expected in support of our customers. It applies to all employees, contractors, and others acting on behalf of ARECH Company.

 

ARECH Support Service Policy case cover:

  1. Hardware failure in the display, include: LED module failure, power supply failure, connector failure, controller failure, etc.
  2. Software failure in the display, include content management failure, configuration failure, program failure, intelligence setup failure, etc.
  3. Technical guidance for the project demands include simulation schematics, power distribution diagram, and technical support for your bidding
  4. Online support service is available during working hours.
  5. On-site service is available.
  6. Training service

In today’s competitive marketplace, good technical skills and verified knowledge make things more simple. That’s why we offer a series of training programs, providing professional training courses for our clients.

  • The basic information of LED Screen, including LED module, power supply, receiving card, sending box, fans, IC, etc.,
  • How to assemble and disassemble the LED screen and led module
  • The things about how to manage the LED screen’s software,
  • Set up the LED display with different installation methods in a short time…
  • The remote management system to control LED screen networks.

ARECH responsibility support service Policy:

ARECH Responsibility is not to the end when the product is delivered, we offer the after-sale service to solve the issue when the product installation and operation during the warranty period, followed by Full Assistance and Service.

This Support Service Policy applies to LED display products (hereinafter referred to as “Products”) purchased directly from ARECH and within the Warranty Period. Any products not purchased directly from ARECH do not apply to this Policy.

The warranty period shall be in accordance with the specific sales contract. Please pay attention to the warranty time and relevant valid warranty documents with the products. In addition, we still provide life-long maintenance and only charge for the material cost and labor cost.

Customer Support Service code of conduct ARECH Support Service team expects the highest possible standards of integrity and conduct in all matters. We look for a great partnership with our clients, supported by the following Code of Conduct:

  • We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention, and empathy. This means listening intently, making notes, and confirming understanding before taking action. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.
  • We receive your complaints as opportunities to serve you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.
  • We provide honest responses and do not make promises we cannot keep. We conduct ourselves with integrity. Likewise, we will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.

Furthermore, we demonstrate a thorough knowledge of ARECH products and services so that we can address your unique situation with optimal solutions. We make sure you have all the information you need to get a great experience and value from our partnership. To provide you a great experience with products, services, or the ARECH Support Service team, and you are always welcome to our factory and take part in our training course to know more details of our LED display product.

We treat all information received from you as proprietary for the purpose of benefiting our partnership.

Consultation, feedback, and complaints using our Support Service Policy

Our Support Service team committed to being a valued and trusted partner and making every communication positively, your positive comments and feedback are appreciated.

While we take utmost care to ensure that we provide our services efficiently, courteously and to a high standard, there are still have some complaints that may occur, your complaint will be investigated, resolved, and used as a means to improve our service. Please feel free to share your comments with us.

During your communication and interaction with the ARECH Support Service team, if you are not happy with the service you experience, please submit a detailed summary of your concern(s) by phone, or in writing a message or email to us with your concerns. All concerns will be appropriated to the person or department best suited to respond.

We will acknowledge all written concerns within 24 hours of the working day of receipt, followed by a thorough investigation into the issue involved. Resolutions will be discussed with you, and then implemented to ensure your complete satisfaction.
Compliance and relevant industry requirements

ARECH Company fully complies with applicable laws and regulations whenever we do business. Particular care to ensure compliance is and must always be taken by employees or subcontractors acting on ARECH’s behalf when working outside our core territory.